We’re Here to Help.
Whether you’re looking for a race, managing your account, registering for an event, or running one yourself, the Race Gator team can help point you in the right direction.
Athlete Help
Get help with your account, profile, community, results, race discovery and general Race Gator questions.
Registration Help
Questions about confirmation emails, payments, participant information or Race Gator Registration.
Race Director Help
Support for race listings, claims, submissions, registration tools and Race Gator race-management features.
Support Details
Choose the section below that best matches what you need help with.
Live Chat
When live chat is available, use the chat button on the site to reach the Race Gator team directly. This is usually the fastest way to get help with a current issue.
Email Support
You can also contact us at support@racegator.co.
For faster help, please include the email address on your Race Gator account or registration and as much detail as possible about the issue.
Registration Help
Contact Race Gator Support if you need help with a Race Gator registration, confirmation email, payment issue, participant information, or another problem related to a registration completed through Race Gator.
Please include the race name, participant name, and email address used during registration whenever possible.
Account Help
We can help with Race Gator account access, login problems, password resets, profile questions, and other account-related issues.
If you are having trouble signing in, please tell us the email address associated with your Race Gator account.
Race Director Help
Race directors and event organizers can contact us for help with race listings, Claim Your Race requests, event submissions, race registration tools, and Race Gator race-management features.
If your question involves a specific event, include the race name and event date so we can locate it quickly.
Questions About a Race
Race Gator lists events operated by many different race organizers. Questions about course changes, packet pickup, parking, event-day schedules, deferrals, transfers, cancellations, or other race-specific policies may need to be answered directly by the applicable event organizer.
If you are unsure who to contact, Race Gator Support can help point you in the right direction.
Refunds and Cancellations
Refund, transfer, deferral, and cancellation policies may vary by event. For registrations processed through Race Gator, contact us and we will help determine the applicable policy and next step.
For races using another registration provider, the race organizer or that registration provider may need to handle the request.
Contact Race Gator
Live Chat: Use the chat button when available
Email: support@racegator.co